Frequently Asked Questions — a711

No, each user may only hold one account. If the same person opens multiple accounts, those accounts may be closed and any accumulated balance may be cancelled. a711 strictly follows this policy to maintain a fair and honest gaming environment.

Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you have trouble with this process, contact our 24/7 live chat support.

a711 verifies identity to ensure a safe and transparent platform. Users may be required to submit identification documents before withdrawing or when a certain amount is exceeded. This is done for the security of your account.

To close your account, let us know via live chat support or by emailing [email protected]. It is recommended that you withdraw any remaining balance before the request is processed. A self-exclusion option is also available under responsible gaming.

a711 currently supports deposits via three mobile banking methods: bKash, Nagad, and Rocket. The minimum deposit amount for all methods is ৳500. Deposits are credited to your account almost instantly.

Money deposited from bKash is usually credited to your a711 wallet within a few seconds to at most a few minutes. Occasional minor delays may occur due to network congestion. If there is a delay, contact live chat with your transaction ID.

Withdrawal requests are usually processed within 5 to 30 minutes. Withdrawals via bKash, Nagad, or Rocket are all completed within this timeframe. The process is faster when account verification is complete.

The minimum withdrawal amount at a711 is ৳500. Withdrawal requests for less than this amount cannot be made. Withdrawals can be made at any time once the correct balance and withdrawal conditions are met.

a711 does not impose any additional fees of its own. However, bKash, Nagad, or Rocket may apply their own service charges — this depends on the mobile banking provider's policy. Check the charges in the relevant app before making a transaction.

Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, or an incorrect mobile number provided. Contact live chat or email [email protected] to confirm the reason.

To bet on BPL or any cricket match, first log in to your a711 account and go to the cricket section. Select a match, choose from the available markets (match winner, top batter, innings score, etc.), and set your stake amount. Live betting is also available after a match has started.

a711's slots section features games from various top providers including PG Soft, Pragmatic Play, and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are all available. New games are added regularly.

Yes. a711's live casino section offers real dealer-operated table games from Evolution Gaming and Ezugi. Live Baccarat, Roulette, Blackjack, and Teen Patti, along with various other classic games, can be played via live streaming.

RTP (Return to Player) is a percentage figure that indicates how much a game pays back on average over the long term. For example, a 96% RTP means that over a long period, an average of ৳96 is returned for every ৳100 wagered. This is a theoretical average, not a guarantee for every session. All games at a711 are powered by fair Random Number Generators (RNG).

Absolutely. a711 is a mobile-optimized platform — it can be played comfortably via a browser on both Android and iOS devices. All features including slots, live casino, and cricket betting work fully on mobile. No separate app download is required.

Aviator by Spribe is a crash game where a multiplier increases as a plane flies higher. The player must cash out before the plane crashes. The multiplier at the time of cash out is applied to the stake. Timing your cash out is the core strategy of this game.

New members at a711 receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. This means if you deposit ৳5,000, you can start playing with a total of ৳15,000. To claim the bonus, open a new account, make a minimum first deposit of ৳500, and activate the bonus option.

A wagering requirement is the multiplier that determines how many times the bonus amount must be wagered before it can be withdrawn. The wagering requirement for a711's welcome bonus is 10x. This means if you receive a ৳10,000 bonus, you must place a total of ৳100,000 in bets before withdrawing.

a711 has four VIP tiers: Bronze — weekly cashback up to 0.2%; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%. Playing regularly advances your tier, unlocking higher cashback rates and special offers.

The usability of a bonus depends on the terms of the specific promotion. Generally, the welcome bonus can be used across all sections — slots, live casino, and sports betting. However, the bonus may not apply to certain specific games. Read the terms and conditions of each offer carefully.

Cashback is a benefit where a portion of your net losses over a set period (usually one week) is returned to you. The weekly cashback rate is determined by your VIP tier at a711. Cashback is credited directly to your wallet.

Yes. a711 uses the highest-grade SSL encryption to protect your personal information and transaction data. Your information is not sold or transferred to third parties. Read our privacy policy for more details.

a711 is for those aged 21 or older only. If anyone underage opens or uses an account, that account will be cancelled. Responsible engagement with online gaming is our core commitment.

Self-exclusion is the option to voluntarily close your account for a set period or permanently. If you want to control your gaming habits, contact our live chat support or reach us at [email protected]. a711 prioritizes responsible gaming.

If you feel that gaming is having a negative impact on your life, contact a711's live chat support immediately — we will help you. An account break or self-exclusion can be set for a specific period. Visit the responsible gaming page for more information.

a711 uses advanced technology to monitor suspicious transactions and account activity. Accounts may be suspended in cases of multiple accounts, bot usage, or bonus abuse. Maintaining an honest and fair environment is in the interest of all our users.

a711's support team is active 24 hours a day, 7 days a week. Full support in English is available via live chat. To contact us by email, write to [email protected]. Responses to general queries are provided quickly.